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How To Avoid Legal Problems With Your Rental Property

When it comes to investing in rentals, most property owners are great at hoping for the best but often don’t have the right knowledge to protect themselves fully. If you own rental property without preparing for the many potential legal pitfalls associated with your investment, the risks can really cost you. With lawyer fees averaging around $400 dollars per hour in San Diego, a single legal issue can wipe out the entire annual profit from a rental property.

This is not intended to be legal advice, We’d just like to share some topics you should have a good knowledge in if you are managing your own property.

Discrimination & Fair Housing

The Americans with Disabilities & Fair Housings Acts requires that you not discriminate against potential tenants with disabilities or make housing decisions based on race, color or national origin, just to name a few.  This includes putting any restrictions or charges on service animals.

Habitability laws  

Habitability laws vary from region to region and require that your rental property provide a safe, comfortable living environment for tenants. If you neglect these items like heaters or plumbing, respond slowly or ineffectively, or require tenants to pay for them you can end up facing a lawsuit.


Some property owners may try to cut costs by making repairs themselves or hiring unlicensed labor. Poorly completed repairs or worse: the injury of an unlicensed repair person can lead to very costly lawsuits.  So be conscientious and hire only licensed and insured service personnel.

Security Deposits

Some of the most hefty fines are imposed for improperly handling security deposits.  Be sure you are handling them properly and know what you can and can’t charge the tenant for.

Sensitive Information

As a property owner you have access to the personal information about your tenants and you are required to keep that information secure. Be sure to keep this private data confidential both in what you share personally and how you store your records.

Put simply – rental property owners must understand and stay current on all federal, state, local and industry laws, codes and regulations to avoid litigation, liability, and expense.  It is critical that you or your professional property manager remain constantly vigilant and current on all applicable requirements to help you avoid some very costly mistakes.

25 Fun And Free Things To Do In San Diego

Having fun in San Diego doesn’t require a lot of money; in fact, many things to see and do are absolutely free. With 70 miles of beautiful beaches, near-perfect weather year-round, and a variety of magnificent settings countywide, San Diego offers a fun and inexpensive getaway, for kids and adults, any time of year.

Browse through this list to help you plan the perfect San Diego itinerary.

  1. Head to San Diego’s many beaches which are consistently ranked top in the nation. The beaches are all free to the public, to swim, body surf or hang-ten. Build a sandcastle, relax with a good book, or just bask in the sun – you won’t be disappointed.
  2. Visit La Jolla Cove and see the magnificent sunset on the ocean. La Jolla Cove is one of the most spectacular natural settings in the world and delivers a spectacular sunset display at the end of each day.
  3. Stroll along San Diego’s Embarcadero for hours of free entertainment, shopping, and more. Enjoy a laid-back day of hanging out in the grass and watching the many passing yachts and ships on picturesque San Diego Bay, or take in the sights from one of the many bay-view eateries.
  4. Stroll through the 16½-block historic Gaslamp Quarter in downtown San Diego and view the renovated turn-of-the-century Victorian architecture, home to boutiques, art galleries, specialty shops and more.
  5. Fly a kite along the grassy field in the Tecolote Shores of Mission Bay Park, a 4,600-acre aquatic park. Here, away from trees and overhead wires, friends and family gather to launch colorful kites into the bay breezes.
  6. Enjoy free organ concerts at 2:00 pm on Sundays at the Spreckels Organ Pavilion in Balboa Park. The Organ Pavilion features one of world’s largest outdoor pipe organs, a San Diego landmark since 1914, where organists play traditional favorites, waltzes and show tunes on enormous 32-foot pipes.
  7. Visit Old Town and witness the living legacy of San Diego history. Guests are also invited to wander free through Old Town’s historic buildings, including the blacksmith shop, Seeley Stables, Stewart House, Estudillo House and the oldest schoolhouse in San Diego.
  8. Bike or jog along Mission Bay Park’s many trails. Joggers and walkers share more than 20 miles of scenic running paths that wind through sunlight and shade near the shoreline and feature workout courses at planned stations along the route. Or, rollerblade, skateboard or bicycle along the Mission Beach Boardwalk, a scenic 3-mile boardwalk along picturesque Mission and Pacific Beaches
  9. Visit the Chula Vista Elite Athlete Training Center (formerly the U.S. Olympic Training Center) in San Diego’s South Bay for a free tour of the 150-acre facility, including training fields and tracks, athlete dorms and the Otay Lake Reservoir. Tours are offered from the Copley Visitor Center at 11:00 AM on Saturday. Self-guided tours are available daily between 9:00 AM to 4:00 PM.
  10. Take a scenic, one-hour drive to Mt. Laguna. Once there, hop out for an invigorating hike and enjoy the fresh mountain air whispering through the pines.
  11. Step back in time with a stop in Julian, a century-old gold mining town in the Cuyamaca Mountains. Pick up a free map at the Chamber of Commerce for a self-guided walking tour of the area’s historic sites and later enjoy a slice of homemade apple pie – a Julian specialty!
  12. Grab your picnic basket and head to Torrey Pines State Beach where you can watch talented and daring hang gliders do tricks in the strong winds that sweep along the coastline cliffs.
  13. Explore the 59-Mile Scenic Drive which winds you through charming neighborhoods and along the beautiful coastline to reveal attractions and natural wonders unique to San Diego.
  14. Visit Mission Trails Regional Park to explore the cultural, historical and recreational aspects of San Diego. Stop at the Visitor’s Center and learn about the wonders of nature and the people who once lived on the land. Or, roam through the park’s 40 miles of natural and developed hiking and biking trails.
  15. Go scuba diving or snorkeling off San Diego’s shores and see spectacular creatures of the sea. La Jolla Cove offers some of the clearest waters on the California coast, as well as miles of protected underwater preserves to explore.
  16. Go bird watching at one of the many wetland reserves including Tijuana Estuary, Sweetwater Marsh National Wildlife Refuge or the Famosa Slough in Point Loma to name a few. San Diego has more than 500 species of birds that either stop along the migration path in fall and spring, or call San Diego home year-round more than any other place in the continental United States.
  17. The county has seasonal migrations in the fall and spring, plus over 400 species of birds call San Diego home year-round. Basically, San Diego offers great free birding.
  18. Go hiking at Torrey Pines State Reserve. Located high above Torrey Pines State Beach, cliffside hiking trails offer stunning views of the Pacific Ocean. The area is also home of the rare and ancient Torrey Pine as well as a beautiful protected habitat for swifts, thrashers, woodpeckers and wrentits. With cliffside hiking trails that feature stunning views of the Pacific Ocean.
  19. Stroll through Balboa Park and marvel at its beautiful Spanish Colonial Revival architecture. While there, take advantage of the park’s variety of offerings, including 15 museums (select museums free on Tuesdays for San Diego residents), free daily park tours, public organ concerts (Sundays), and spectacular gardens (seven are free daily). Stargaze outside the Fleet Science Center in Balboa Park on the first Wednesday of every month. The San Diego Astronomy Association sets up huge telescopes to offer guests a great view of all the stars in the night sky.
  20. Visit other museums around town that offer similar free days. Both the downtown and La Jolla locations of the Museum of Contemporary Art San Diego are free on the third Thursday of each month from 5:00 – 7:00 pm. Visitors can see 31 historical aircraft up close for free at the Flying Leatherneck Aviation Museum when it is open from Tuesdays-Sundays, 9:00 am to 3:30 pm. All programs including Open Cockpit Days and Pilot Talks are also offered without charge.
  21. Gather family, friends and firewood for a cozy beach bonfire at one of the beaches in San Diego County, including Coronado BeachLa Jolla ShoresOcean Beachand Mission Beach.
  22. Check out the 80+ murals of Chicano Park, a National Landmark and home to the largest collection of outdoor Chicano murals.
  23. Drive to the top of Mt. Soledad in La Jolla for breathtaking, 360-degree views of San Diego, including the gently curving La Jolla coastline and Mission Bay. Spectacular views of San Diego’s East County communities also await guests at the top of Mt. Helix.
  24. Visit the Anza-Borrego Desert State Park and experience the natural beauty of the desert. The 600,000-acre park is one of the largest state parks in the United States and following the winter rains each spring, explodes into a rainbow of colorful wildflower blossoms.
  25. Take a scenic walk along The Wonderfront, San Diego’s “largest attraction.” With 27 miles of waterfront featuring bayside parks, marinas, hundreds of shops and restaurants, and miles of promenades and bikeways, the Big Bay appeals to all ages and interests.

Find more fun in the San Diego sun things to do here.

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10 Tenant Screening Tips

Veteran landlords agree: Quality tenants are the key to long-term profitability. Many landlords have suffered the consequences when they cut a questionable applicant some slack against their better judgment, or when they fail to notice red flags that a little digging would have brought to light.

Good tenant screening software helps a great deal, but even the best systems can’t catch every warning sign. Background checks can’t predict an applicant’s propensity to commit crimes in the future, of course, or catch crimes that haven’t been discovered yet.

10 Tenant Screening Tips

#1: Develop Written Qualification Criteria & Document Them

As a landlord, you have to decline an applicant from time to time. Sometimes, that applicant may be a member of a protected class under federal or state housing regulations. If an applicant accuses you of housing discrimination, you’re going to want to be able to show them a race-neutral, gender-neutral, disability-neutral, familial-status-neutral criteria written in advance. And of course, you’ll want to be able to show how the plaintiff didn’t meet these perfectly legal tenant screening criteria.

#2: Verify Income Sources

A generation ago, it was very difficult to create a fake pay stub. However, now that everyone has a computer, a scanner, and photo editing software, it’s a snap to forge or alter a pay stub. Sites like and allow small business owners, contractors, and others who are frequently paid in cash—many of whom are legitimate applicants—to create their own pay stubs. However, it’s a simple matter for anyone to generate entirely fraudulent pay stubs for the purpose of deceit.

To reduce the risk of being conned by a fraudulent pay stub, consider asking for three months of bank statements as well.

#3: Check Out Social Media Profiles

If you can find the applicant on Facebook, Instagram, or LinkedIn, take some time to scroll through their account. Does their information match their employment and residence history? Are there references to committing a crime or being incarcerated? Do they affiliate with any hate groups or gangs? Know the warning signs.

#4: Contact Two Previous Landlords

Remember, their current landlord may speak of them in glowing terms just to get rid of their worst tenant. If the tenant is trashing the place, is a chronic late payer, or is generating complaints, the current landlord has every incentive to give a superlative reference just to get them to pack up and leave. Call their previous landlord, if possible, to get a less biased reference.

#5: Run a Background Check on Each Adult Applicant

Both spouses or roommates should get their own background check. Stay alert to attempts to substitute a relative’s background check information in place of the actual applicant.

#6: Don’t Offer Leases Without a Completed & Signed Rental Application

Often, someone who fails to complete an application in full is hiding something. If you need to conduct an eviction down the road, you may need that application in order to show that the tenant lied. If you allow them to turn in an incomplete application, you open yourself and your other tenants up to risk, and you lose important documentation if it comes to an eviction.

#7: Don’t Make Written Comments on the Application Other Than Those Pertaining to Your Rental Criteria

A comment like “Credit score of 560 is less than the 620 required” or “Income is less than the $4,000 per month required to rent” is fine. However, if a plaintiff’s attorney gets ahold of the tenant’s application and finds that you’ve written “Two small children” on the application, that’s probably enough for them to go after you on a housing discrimination claim.

#8: Hold on to Applications for Several Years

The specific time frame depends on the statute of limitations in your state. However, be sure to keep them under lock and key. These records contain sensitive, personal information on each applicant that they’re depending on you to secure. Access to these records should be on a strict need-to-know basis.

#9: Beware of False Positives

If a tenant has a common name, it’s relatively easy for an innocent person to get flagged. If an otherwise good tenant is coming up hot on a criminal background check, look at the mugshot and basic biographical info to be sure that it’s the same person.

#10: Use a Property Manager

A professional, experienced property manager offers important benefits for the landlord. First, you don’t have to spend time dealing with unserious or unqualified applicants. Second, a qualified and experienced property manager is likely to stay up-to-date on the evolving laws and regulations that govern housing discrimination. They can prevent landlords from making common mistakes, like posting discriminatory language on housing ads that can cost careless landlords tens of thousands of dollars in fines and court costs. Third, if the property manager makes a mistakes, they generally carry substantial errors & omissions insurance that can protect you if their error results in liability to you as the landlord. This is a vital consideration. You can ask for proof of E&O insurance when you interview and contract with a property manager.

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Normal Wear and Tear for Rental Properties: A Landlord’s Guide

Normal wear and tear is damage that naturally occurs in an investment property due to aging. It typically results from a tenant living in the property and is considered normal depreciation. It’s not caused by neglect or abuse of the property. Landlords need to fix normal wear and tear but aren’t required to fix tenant caused damage.

Landlords need to thoroughly document the condition of the property so they can account for normal wear and tear. Avail helps landlords stay organized by offering online property management software. They screen tenants, set up online rent collection and most importantly schedule maintenance requests. The first unit is free.

Normal Wear and Tear vs Damage

Normal wear and tear is different than tenant caused damage. Normal wear and tear occurs naturally over time. Damage caused by tenants isn’t a result of aging but is a result of negligence, carelessness or abuse. Normal wear and tear is required to be paid for by the landlord and tenant damage is not.

In the table below we will illustrate examples of types of normal wear and tear and tenant caused damage and the differences between the two.

Differences Between Normal Wear and Tear vs Damage

Type of Material Average Useful Life Normal Wear and Tear
(Landlord’s Responsibility)
Tenant Damage
(Tenant’s Responsibility)
Carpet 5 years Gently worn carpets that show some worn patches but no holes or stains Pet caused damage such as heavily stained carpets and ripped carpeting
Hardwood Flooring 25 years Fading of flooring due to sunlight exposure Deeply scratched hardwood floors or pieces of the hardwood missing
Tile Flooring 25 years Dirty grout surrounding the tiles Broken or chipped tiles or missing tiles
Windows 20 years Lightly scratched glass and worn, loose hardware Broken glass, ripped screens, broken window hardware
Countertops 20+ years Scratches and light watermarks Chipped countertops, burnt areas, and/or multiple stains
Walls Lifetime Cracks in the walls caused by settling Holes in the walls, damage from hanging pictures
Paint 3 years Fading paint from sunlight and minor scuffing from daily use Paint that has been scribbled on, unauthorized paint colors

A landlord checklist can help you figure out what’s normal wear and tear vs damage by forcing you to document all of the above. For a better understanding of the difference between the two (and when you can deduct the tenant’s deposit), let’s take a look at the two most common examples, which are normal wear and tear vs damaged carpet and normal wear and tear vs damaged paint.

Normal Wear and Tear vs Damaged Carpet

If the carpet has been in place for 5 years or longer, it’s the landlord’s responsibility to replace it, since that is the length of the carpet’s useful life. If the carpet has light sun damage or is showing signs of wear, that is normal wear and tear and the landlord cannot blame the tenant.

It’s the landlord’s responsibility to keep the property free of hazards. So, if the carpet has worn out over the years and become a trip hazard, it should be immediately replaced and paid for by the landlord. But, if the carpet has been ripped or has excessive fraying, it’s the tenant’s fault and the cost to replace it can be deducted from the tenant’s security deposit.

Further, if the carpet is stained either by a pet or spilling food, wine, dirt, and more, it’s considered tenant-caused damage and can also be deducted from the security deposit. State laws vary on landlord tenant laws regarding security deposits but generally, the landlord needs to get a repair quote from a licensed contractor and send the tenant an itemized list of the damage along with the check for the remainder of the security deposit.

Normal Wear and Tear vs Damaged Paint

Peeling paint, sun damage or a small number of scuffs are considered normal wear and tear and the landlord should touch them up between tenants. Ceiling paint usually lasts longer since no one is constantly touching the ceiling. Ceiling paint should be touched up when a leak occurs or on an as-needed basis.

If the paint has holes in it, excessive scuff marks or other marks such as drawings or scribbles, it is considered damage caused by a tenant. In this case, the cost to fix the damage and paint the walls will be deducted from the tenant’s security deposit. You can do this by getting a quote from a licensed contractor and sending the tenant an itemized list of the damage, along with the check for the rest of their security deposit.

“The easiest way to discern between wear and tear and tenant caused damage is to think of wear and tear as any damage that’s caused by natural forces or damage that’s caused by daily use. Tenant caused damage should be thought of as damage requiring more than routine maintenance to repair. Obviously, this doesn’t include things like a leaky pipe or things that would happen to the property regardless of who the tenant was.”

– Timothy Czekaj, Real Estate Attorney, Czekaj Dusharm LLC

As a landlord, there’s a lot to deal with including tenant-caused damage and related issues.

How to Deduct Expenses from a Security Deposit

Landlords collect security deposits at the beginning of a tenant’s residency. These security deposits help protect the landlord from having to pay for expenses that go above and beyond normal wear and tear. Landlords are allowed to deduct certain tenant-caused expenses from security deposits.

The laws on security deposits vary by state. However, typically, landlords must return a tenant’s security deposit and send them any accounting records within 21 days from the time the tenant moves out. This means that within 21 days, you must get a contractor’s bid to repair tenant caused damage, subtract it from the security deposit, and mail the tenants the itemized deductions and a check for the difference between the deposit and the cost of the damage.

In most states, an itemized deduction list can be used in place of a contractor’s bid, but it’s better to be safe by using a contractor. Other deductions can include unpaid utilities and overdue rent, but you only need proof of the bill and not a contractor’s bid. If the landlord doesn’t send the full list of itemized deductions to the tenants within the stated time period the tenant can take them to small claims court.

If the tenant’s security deposit does not cover all of the tenant caused damage, the landlord can take the tenant to small claims court. However, this can be costly and time-consuming. If the damage exceeds small claims court guidelines, the landlord hires an attorney and sues the tenant in municipal court. This can be even more costly and time-consuming, and it may be difficult to enforce a judgment against the tenant.

Here’s an example to better understand security deposits and deductions:

Example of Security Deposit Deductions

Amount Description
Security Deposit Received $2,500
Past Due Rent -$1,000 June rent not paid in full
Late Fees -$250 June rent late fees
Past Due Utility Bills -$175 Electric Bill
Pet Damage -$250 Clean & deodorize carpets
Broken Tiles -$350 Replace broken tiles & grout
Total Deductions $2,025
Security Deposit Amount Returned $2500-$2025= $475 Certified Funds mailed to tenant

Sotereas Pantazes - normal wear and tear“In most states, laws give benefit of the doubt to the tenants and it’s up to the landlord to prove that damage was done intentionally and isn’t just normal wear and tear. The longer a tenant lives in a property, the more leeway they have since more time has elapsed for normal wear and tear to occur.

As a landlord, you have to be confident that you can convince a judge that there is reason to subtract a deduction from the tenant’s security deposit. This damage is limited to willful or negligent acts including holes in the wall, damage from pets, abuse and damage occurring from illegal acts.”

– Sotereas Pantazes, Landlord & Founder, EFynch

How Much Does A Property Manager Cost?


If you’re a landlord who would rather have someone else handle the extensive details of managing a property, hiring a property management company might be the right choice for you. While hiring a property manager typically costs 7-10% of your rental revenue, they can also help streamline your business and free up your time.

Take the time to research and interview several companies. Choosing a property management company is a big decision, and not every property manager will offer the same level of service or be the best fit for your needs. But, when you find a good one, you may never want to go back to managing rentals on your own.


Here are a few benefits a property management company can provide.


Tenant Screening

Experienced property managers see hundreds of applications, so their trained eyes are more likely to notice potential red flags when reviewing an applicant’s paperwork. Letting a property manager handle the tenant screening process can improve your chances of landing a reliable tenant.


Acting as the point of contact for tenant concerns

If something breaks at your property, it’s not always convenient or possible to drive over to the unit to inspect it yourself (especially if it’s in another town or state). A property manager can address problems at all hours of the day and arrange for a service provider to repair or replace the item. Or, if you have a tenant who always seems to have a complaint, be it the noisy neighbors or the barking dog, you can breathe easy knowing that the property manager is the point of contact for those types of calls.


Decreasing Tenant Turnover

Good property management companies know how to keep their renters happy. They are responsive, available and take care of problems as they arise. Happy renters are less likely to look for another place to live and more willing to accept reasonable rent increases.



Landlord / tenant laws can be complicated and confusing.  Property managers stay up to date on all of those laws so you don’t have to whether it be related to service animals, security deposit deductions or properly noticing tenants.


Reducing your rental headaches

If someone else is handling the daily management of your rental property and tenants, you’ll have fewer complications and commitments to worry about. If more time and less stress are key to your quality of life, a property management company can be a great asset.

Investing in rental real estate can contribute to your monthly cash flow and build long-term wealth — but day-to-management isn’t for everyone. If you just want a rent check and don’t want to be responsible for all of the details of your real estate investment, leaving it up to the pros can be well worth the cost.

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Top 5 Considerations When Choosing a Property Manager

Top 5 Considerations When Choosing a Property Manager


Hiring the right property management company is critical to the success of residential real estate owners looking to rent their properties, whether apartments, condos, or single-family homes. Once your tenants have signed the lease and moved in, they will most often interact with the property manager, who will inevitably become the face of your company, whether employed directly by you or by a third-party management organization. Therefore, it is important to choose a company, which will deliver top-notch service to your renters time and again.

Making this decision however may not be an easy process as there are dozens of property management companies in most large cities throughout the country. The below list of top 5 points to consider when choosing a property manager will help you narrow your options and hopefully make the right hiring decision.

1. Choose Local vs. National Property Management Companies

While hiring a well-known national organization may sound tempting, a smarter decision would be to consider local prospects. These property managers are already familiar with the local market and its specific laws, regulations and potential issues. For example, a

California-based company will be way more experienced in responding to natural disasters such as earthquakes and wildfires than a company based on the East Coast.

Additionally, local property managers will already have an established working relationship with vendors such as plumbers, HVAC contractors, roofers, landscapers and handymen. They are more likely to negotiate better service contracts and pricing, and will be able to respond to the needs of renters in a timelier fashion. Local representatives are able to pop in and visit with your customers on a regular basis rather than only once a quarter or when something needs repairs.

2. Level of Professionalism Is Subtle but Critical

While this is true for any industry, professionalism is key in residential real estate property management. Handling requests with respect and the appropriate urgency is very important for keeping the tenants happy and increasing the likelihood of them continuing to rent from you. Assessing the professionalism of a company may be tricky as everyone tries to make the best impression during sales pitches. However, there are other subtle ways to differentiate true professionals from questionable companies.

Are phone calls to their office answered immediately or returned promptly? Is the organization a member of property management associations such as NARPM (National Association of Residential Property Managers)? Do they participate in local networking property management events? Once you take such facts into consideration, it will be easy to spot the true professionals in the business.

3. Request Maintenance Plans and Pricing Proposals

When comparing property management providers, you should also consider their maintenance plans and pricing. A reputable company eager to earn your business, will not hesitate to provide you with a proper bid proposal, featuring details on their maintenance request procedures, quarterly and annual inspection schedules, list of approved vendors, property manager and maintenance staff profiles, portfolio of other properties they manage, and last but not least, the pricing structure for their services.

Once you have narrowed a list of prospects, you should request written proposals from all of them, and schedule meetings in order to get introduced to the property manager who would be directly responsible for your property if hired. How a company responds to such proposal requests is also a telltale sign of the level of professionalism you can expect from that organization.

4. There Is No Substitute for Experience

While low fees, fancy proposals and professional presentations may be enticing, do not forget to take into account the actual experience a property management company has under its belt. Things to look for when evaluating experience is the number of years the company has been in business, the size of their current and past management portfolio, the length of the property managers’ careers, and the types of emergencies and natural disasters the company has worked through in the past.

Real estate management is a complex industry and you do want well-seasoned professionals by your side when the need arises. If you do choose to work with a new or less experienced property management company, be prepared that they will be learning the hands-on aspects of the business on your time and dollar.

5. Research Online Reviews and News Coverage

In today’s digital day and age, it is almost impossible to hide a bad reputation. A quick search on Google or Yelp can reveal a wealth of feedback on any company or service provider and property managers are no exception. A lot of people take the time to write detailed online reviews of their experiences so you will most likely come across many examples of how a company handled certain circumstances for other tenants. While positive reviews may be more pleasant to read, you will gain a lot more perspective from the negative ones, although remember to take those with a grain of salt as disgruntled customers sometimes tend to exaggerate their stories.

Another good source of objective reputation information is local news coverage. You can search Google for past newspaper articles that covered or mentioned the company you are considering. If the organization was involved in any questionable business practices or situations, there is a pretty good chance that the local media talked about it. 

Hiring the right property manager certainly requires a good amount of research and consideration, however the time spent on this process will be well worth in the long term. We hope that our list of top 5 considerations will set you on the right path of making this important decision as a property owner. Last but not least, remember to request that a termination clause is included in any property management agreement you sign. Such a clause will allow you to terminate the contract within 30 to 90 days of providing a written notice, in case things don’t quite work out as you expected.